Google upgraded our site to "non-profit edition". Among other things we're eligible for real support and we should be able to get 1 year of free Google donation processing.
I might test the support feature since our calendar isn't working correctly tonight!
Here's the key letter I received, with emphases mine:
Google Apps for Administrators
Welcome to Google Apps Non-Profit Edition! We have reviewed your application and are excited to upgrade your Google Apps account.
To view these changes, log in to your control panel at https://www.google.com/a/
Within the control panel, you can enable advanced features, such as mail migration, calendar resource creation, and Google Apps APIs for single-sign on or integration with existing user directories.
...For more information, check out https://www.google.com/
You can contact our support team via email through the Google Apps Help Center at www.google.com/support/a, or get in touch by phone for critical issues. When contacting us, please provide your Support PIN, domain name, and Customer PIN. For security purposes your Support PIN and Customer PIN will be updated periodically, and both can be found in the control panel under the 'Account information' tab.
The Google Apps Team
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